Reference

Privacy Policy for Your Account

At permata178, this page explains which account details we keep, why we keep them, and how you can ask us to read, correct, or remove records tied to…

DANA, OVO, GoPay, QRISMobile browser checks09.00-21.00 WIBAccount > Privacy Request
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permata178 Privacy Policy for Your Account
REQUEST CHANNELS

Where to Send Privacy Requests

We answer privacy requests every day from 09.00-21.00 WIB by chat, email, and the account form.

Chat desk Send a privacy request by chat with your registered phone number, email, and the change you want. We use that thread to confirm the account match and keep the reply tied to the same case.
Email desk Email works well when you want a written record for a copy request, a correction, or a consent question. We reply in clear English and simple Indonesian during 09.00-21.00 WIB.
Account form From mobile browser or desktop, open Menu > Privacy Request in your account area, then send the details you want changed. That step helps us verify ownership before we touch stored records.
HANDLING STANDARDS

What We Keep and Why

We treat privacy as an account-control process, not a banner on a page. Cookies keep your session live, remember language choice, and help us spot unusual sign-ins without exposing your full profile.

Account data

We store only the details needed to manage the account: name, phone number, email, login time, and device type. Those records let us verify who is asking, answer a later request, and avoid making you repeat the same facts.

Session cookies

Cookies remember sign-in state, language choice, and basic consent settings. They also help us spot abnormal session changes, then clear the session when you log out or when the cookie reaches its expiry time.

Verification checks

Before we change personal details, we may ask for the registered phone number, email address, or a DANA, OVO, GoPay, or QRIS reference. That extra check protects you from unauthorised edits made by someone else.

Retention period

We keep support messages, device logs, and request history only for as long as we need them for account care, dispute handling, security checks, or recordkeeping. That can include traces from live tables, slots, or crash games.

Third parties

If a service partner handles storage, messaging, or payment processing, we share the minimum details needed for that task. We do not sell your personal data, and each partner must keep the data within its role.

Your request path

You can ask to read, correct, or close stored details through chat, email, or the account form. We confirm the account match first, then respond with the allowed next step and any local-law limit.

Privacy Questions You Can Ask

These questions cover the parts most people ask us about first: what we collect, how cookie settings work, how to ask for a copy, and how local law affects access. We keep the answers tied to account details, device records, support messages, and payment references from DANA, OVO, GoPay, or QRIS. If something still feels unclear after you read this set, use chat, email, or the account form and we will take it from there.

It covers the profile details you enter, login records, device and browser details, support messages, and any reference linked to DANA, OVO, GoPay, or QRIS. We use those records to verify the account and answer requests.

Yes. Send the request through chat, email, or the account form with your registered phone number and email. We confirm the match first, then share the details local law allows us to release.

Send the correct name, phone number, or email from the same account area or contact channel. We verify ownership before updating the field, then note the change in our request log.

Yes, but only for session handling, language preference, and basic consent settings. You can clear them in your browser at any time, and logout also ends the active session token.

We keep records only as long as needed for account support, dispute handling, security checks, and legal duties. After that period, we delete or anonymise the files under our retention schedule.

Yes. Access and eligibility depend on local law and are available only where local law permits. If a request falls outside that limit, we explain the reason and the closest allowed option.

Use chat, email, or the account form, and send the registered phone number plus any relevant payment reference. We reply during 09.00-21.00 WIB and keep the discussion tied to your request.

Related Pages

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